Frequently asked questions

Payment methods

We make use of different payment methods. We offer the following payment options:
We can take Paypal, iDeal, Maestro, Mastercard and Visa payments.
If you have gone through all the options, carefully read our terms and conditions and if you agree, check the box.
When we have received the payment you will receive an email confirming that your payment has been accepted and an email with the invoice where you can find the details of your order. As soon as we have sent the order to you, you will receive an e-mail with a track & trace code, so that you can track your order and check the time of delivery.

Bank details
CO-LAB Amsterdam C.V.
ING Bank te Amsterdam
IBAN: NL11 INGB 0 007712098
BIC: INGBNL2A

General Terms and Privacy Statement

We respect your privacy and work with our terms.
Read into it on the following links.

Account

If you are already registered on our website, you can choose to log in. If you are a new customer, please complete all required fields. Then enter your billing address. Under the address field you can choose whether you want to use the same address as the delivery address or a different address. If you want to use a different address, check the box and enter the delivery address.

Service & contact

Warehouse
Modexpress
Heibloemweg 10
5704 BS Helmond
Contact details (office address Amsterdam)
CO-LAB Amsterdam C.V.
Marktstraat 1D
7311 LH Apeldoorn
Phone: 088 011 48 00
Email: Info@co-labamsterdam.com
Chamber of commerce and VAT number
Kamer van Koophandel (Chamber of commerce) number: 67730086
VAT number: NL857152439B01

What is my warranty?

Read the warranty here

How to order

When you have found the item you want, click on the “cart” button. You will then receive a clear overview of all the items that you have in your shopping cart. You can choose to continue shopping or to check out. If you want to continue shopping, you can always find your shopping cart in the top right corner. When you check out you will see an overview of your shopping cart. Here you can check all the products in your shopping cart and you can change the numbers. Above the overview you will find a field where you can enter a coupon code if you have one.

Delivery

Delivery time

The Netherlands, Belgium 1-2 business days
Orders up to 100 euros € 6.95 shipping
Orders higher than 100 euros free delivery
The rest of Europe 2-5 business days
Orders up to 100 euros € 10.00 shipping costs
Orders higher than 100 euros free delivery
The rest of the world 4-7 business days
All orders € 20.00 shipping costs

Who handles your deliveries?

All deliveries will be handled by PostNL.

Are there any extra costs for ordering to my address?

Please note that all destinations marked with an asterisk * are outside of the EU and may be subject to additional customs and duty charges. We cannot know in advance what these charges may be and they will be payable upon delivery.
We advise contacting your local customs office to get an estimation of charges prior to placing an order so that you can anticipate any potential additional costs.
Any orders placed under a free shipping promotion may still be subject to these charges.

Shipping costs

What are the Shipping costs?

Orders over €100 are free of shipping costs.

Country Shipping Costs
 Andorra * €20
 Argentina * €20
 Aruba * €20
 Australia * €20
 Austria €10
 Bahrain * €20
 Belgium €6,95
 Bosnia & Herzegovina * €20
 Bulgaria €10
 Canada * €20
 Chile * €20
 China * €20
 Croatia €10
 Cyprus €10
 Czech Republic €10
 Denmark €10
 Estonia €10
 Finland €10
 France €10
 Germany €10
 Gibraltar * €20
 Greece €10
 Hong Kong * €20
 Hungary €10
 Iceland €20
 India * €20
 Indonesia * €20
 Ireland €10
 Israel * €20
 Italy €10
 Japan * €20
 Jordan * €20
 Latvia €10
 Liechtenstein * €20
 Luxembourg €6,95
 Macedonia * €20
 Malaysia * €20
 Malta €10
 Mexico * €20
 Monaco * €20
 Morocco * €20
 Netherlands €6,95
 Netherlands Antilles * €20
 New Zealand * €20
 Norway * €20
 Oman * €20
 Poland €10
 Portugal €10
 Romania €10
 Serbia & Montenegro * €20
 Singapore * €20
 Slovakia €10
 Slovenia €10
 South Africa * €20
 South Korea * €20
 Spain €10
 Sweden €10
 Switzerland * €20
 Taiwan * €20
 Thailand * €20
 Turkey * €20
 United Arab Emirates * €20
 United Kingdom €10
 United States * €20

Returns

Of course we hope that you are happy with your purchase. If for some reason you are not, you have 14 days to return the product from the date you received the order.
To send the order back please fill in the return form which you can download here. Please fill in the return form and pack the item and return form carefully in the original packaging or any another, sturdy cardboard box.
You can send the package with the return form to:
Wanderlust Amsterdam / Fashion Express
Heibloemweg 10
5704 BS Helmond
The Netherlands
Keep in mind that the costs and the responsibility for returning are for your own account. We advise you to provide returns with a track & trace code, because we are not responsible if the package is lost.

Exchange

We only offer reimbursement of products. If you want to exchange an item, we recommend that you return the unwanted item or items and place a new order for the right item or size that you want.

How do I return a product?

Read our Return Policy
Want to return something go to this form

Refund

If the return shipment has been processed you will receive a confirmation by email. The amount will be refunded within 14 days to the account of the original payment method. Please note that we can only refund the amount to the account where the original payment came from.

Need help?

Can’t find the answer to your question? No problem contact us and we will help you on your way!




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